Support
Last updated: July 3, 2026
Need a hand, found a wrong answer, or have an idea? Email [email protected] and we usually reply within a couple of days.
How is my progress saved?
Your progress is saved on your device automatically, so you can play straight away with no account. If you sign in, your progress also syncs to the cloud so you can pick up on another device.
How do I remove ads?
Upgrade to BrainSnail Plusin the app (Profile → Premium). It removes ads and gives you unlimited hearts. You can choose a monthly or yearly plan.
How do I restore a purchase or manage my subscription?
In the app, open Premium and tap Restore purchases. To change or cancel a plan, open the Google Play Store app → your profile → Payments & subscriptions → Subscriptions.
How do I reset my progress?
Go to Profile → Settings → Reset progress. This clears your XP, streaks, shells, and saved answers on the device.
How do I delete my data?
See our dedicated Delete Your Data page for both the in-app reset and full account deletion by request.
I found a wrong answer or a bug
Please tell us! Email [email protected] with the subject and, if you can, the subject and question so we can fix it fast.